Mind, Body & Soul Spa Guest Survey

Mind, Body and Soul Spa : Day Spa Guest Survey

Because we want to give you the very best service possible, please take a moment to fill out the following survey. Each returned survey will be entered into a monthly drawing for a complementary 50 min. swedish massage or classic Pevonia facial.

*denotes required information

First Name*

Last Name*

Address

Apt / Suite#

City

State

Zip Code

Phone*

Gender

Female
Male

Age Group

Under 25

25 - 35

35 - 45

45 - 55

55 - 65

Over 65

	How did you find out about us? Newspaper Prescott Women Magazine prescott.com Friend / Family Spa Finder Internet Drive-By Other (Please specify below) Comments:
	When was your last Service at our Spa? First Time Within 1 Week Within 1 Month Within 6 Months More Than 6 Months
	Why did you choose Mind, Body & Soul? Location Price Services Ambiance Therapists Couples Suite
	What did you like most about your service and your experience here? Location Price Services Ambiance Therapists Couples Suite Other (Please specify below) Comments:
	What would you like to see improved at our Spa?
	What services would you like to see us offer that we presently do not offer?

Please rate the following on a scale of 1 to 5
(1 = Poor, 2 = Neutral, 3 = Satisfactory, 4 = Good, 5 = Excellent)

Skin Care
The esthetician was friendly	1 2 3 4 5
The esthetician was professional	1 2 3 4 5
I feel treated like an individual not just another customer	1 2 3 4 5
The esthetician answers my questions	1 2 3 4 5
The esthetician personalizes my spa service with a pre-treatment consultation	1 2 3 4 5
The esthetician gives a post-treatment consultation with recommendations	1 2 3 4 5
Price/Quality Ratio	1 2 3 4 5
Comments / Suggestions:

Massage Therapy
The massage therapist was friendly	1 2 3 4 5
The massage therapist was professional	1 2 3 4 5
I feel treated like an individual not just another customer	1 2 3 4 5
The massage therapist answers my questions	1 2 3 4 5
The massage therapist personalizes my spa service with a pre-treatment consultation	1 2 3 4 5
The massage therapist gives a post-treatment consultation with recommendations	1 2 3 4 5
Price/Quality Ratio	1 2 3 4 5
Comments / Suggestions:

Mind, Body & Soul experience in general
Overall quality of your experience at the Spa	1 2 3 4 5
Spa treatment consistency from one visit to another	1 2 3 4 5
Overall consistency (of your entire experience) from one visit to another	1 2 3 4 5
Friendliness of spa technicians	1 2 3 4 5
Friendliness of spa front desk and phone staff	1 2 3 4 5
Spa facility	1 2 3 4 5
Price/Quality Ratio	1 2 3 4 5
Comments / Suggestions:

Mind, Body & Soul website: www.PrescottMindBodyAndSoul.com
Do you use our website to learn about services, products or promotions?	Yes No Not Sure
Do you use our website to purchase gift certificates?	Yes No Not Sure
What changes or improvements would you like to see on our website?

Would you recommend Mind Body & Soul to others? Yes No

If no, please take a moment to tell us why not:

What workshop(s) would you be interested in attending at our Spa?
Botox	Dermal Fillers	Skin Care	Laser Hair Reduction
ReFirme	VelaShape	Fractional Laser	FotoFacial
Massage Therapy	Mineral Make-up	Microdermabrasion / Chemical Peel